Payment
What payment methods do you accept?
We accept the following payment methods: Visa, MasterCard, Carte Bleue, iDeal, Bancontact, Multibanco, Blik, EPS, American Express, as well as Apple Pay and Google Pay.
Is payment secure on your site?
Yes, your financial security is our priority and payment is guaranteed 100% secure. Your banking details or credit card information will never be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Do I need to register to place an order?
No, registration is not required. However, we recommend that you register to make future purchases easier and to keep you informed of our latest news.
Order
When will I receive my order?
Processing your order takes about 24 hours, then the manufacture of the products and delivery (free*) require a variable amount of time from our team.
Our estimated delivery times are as follows:
- Germany: 6 to 10 business days
- Australia: 8 to 14 business days
- Belgium: 8 to 14 business days
- Canada: 6 to 10 business days
- Denmark: 8 to 14 business days
- Spain: 6 to 10 business days
- United States: 6 to 10 business days
- Finland: 8 to 14 business days
- France: 6 to 10 business days
- Hungary: 8 to 14 business days
- Ireland: 6 to 10 business days
- Italy: 6 to 10 business days
- Norway: 8 to 14 business days
- New Zealand: 8 to 14 business days
- Netherlands: 8 to 14 business days
- Poland: 8 to 14 business days
- Czech Republic: 8 to 14 business days
- United Kingdom: 6 to 10 business days
- Sweden: 8 to 14 business days
I don’t live in France, do you ship internationally?
We ship our products throughout Europe and beyond! Of course, this may take a little longer than to France.
How do I know if my order has been confirmed?
A confirmation message will be sent to the email address you provided us beforehand.
Discount codes
We only accept one single discount code per order.
Can I modify my order?
Yes, as long as your order is not "being processed".
Can I cancel my order?
Any order can be canceled within 12 hours of the customer’s order time. After this period, your order will be being processed and can no longer be canceled. Contact us to cancel if you are still within the deadline.
A fee of around 3% of the total amount (including shipping) applies to cancellations, covering our transaction costs. A minimum of €2 will be charged.
Warning: if our team had to intervene on your order, for example due to an error in the address or the buyer’s name, the order is manually entered into the database and can no longer be canceled free of charge.
Delivery times deemed "too long" do not make your order eligible for cancellation or a refund if they do not exceed 30 days from the order date, this being the strict application of the current European laws.
Do not hesitate to contact us by clicking here: our team will do everything possible to meet your needs.
After-sales service, returns and refunds
What should I do if my parcel is lost?
Problem with the postal service? Lost or damaged parcel?
With secure delivery, Artistika® takes care of disputes on your behalf. Your satisfaction is our priority. We do not pass the blame on to the carrier and leave you to "figure it out". We take full responsibility by immediately sending you a new parcel at our expense.
Do not hesitate to contact us via the contact form: our team will do everything possible to meet your needs.
What should I do if I receive an item that is incorrect or damaged?
If, despite our vigilance, you have received a damaged or non-conforming item, please accept our apologies.
We are of course committed to arranging the return/exchange of the product as quickly as possible. To do so, we invite you to contact us.
I would like to return items to you, what is the procedure?
Our items undergo very strict quality checks before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question as well as a photo of the shipping label on the delivery package. To be eligible for a return, your item must be unused and in the same condition in which you received it.
Several types of goods cannot be returned:
- Gift cards
- Intimate or sanitary goods, such as underwear, as well as earrings and other piercings in order to comply with the health standards set by the European Union.
I received an import tax
Artistika® ships its products worldwide fully legally. However, the buyer is responsible for import taxes in their country; we decline all responsibility in the event of national taxes.
